Registration During Covid
“Our Family Taking Care of Your Family”
Registering a Death in Norfolk During Covid-19
HOW TO BOOK AN APPOINTMENT
Registration appointments during Covid-19 can no longer be booked on-line.
Appointments need to be made through the Registration Office’s Customer Service Centre (see below)
WHAT YOU NEED TO KNOW
AN EXPECTED DEATH AT HOME
- A Medical Certificate (MCCD) will be issued by the deceased’s Doctor.
The Doctor, upon completion of the MCCD should email it direct to the Registration Service.
Once emailed to the Registration Service they should contact the Next of Kin to confirm they have emailed it to the Registration Office and advise you to call The Registration Office Customer Service Centre (Norfolk County Council) to request an appointment. Until the MCCD is received an appointment cannot be made.
(Either you or ourselves may need to chase the surgery for confirmation the MCCD has been sent). We will assist you if required.
AN EXPECTED DEATH IN HOSPITAL
- The Hospital’s Bereavement Service’s Representative will notify you once the Medical Certificate (MCCD) has been completed and emailed to the Registration Service.
- They will advise you to call The Registration Office Customer Service Centre (Norfolk County Council) to request an appointment.
A SUDDEN DEATH / CORONER’S CASE
- If the Coroner is involved the Coroner’s Officer dealing will inform you when to contact the Registration Service
- They will have emailed the Cause of Death document direct to the Register’s Office prior to contacting you
For all other information see Registration of a Death
CALLING THE REGISTRATION SERVICE
The Sequence is as follows:
DIAL 0344 800 8020 – (Norfolk County Council)
PRESS 3 For enquiries relating to births, ceremonies and deaths
PRESS 1 To register a birth or a death (brief ringtone)
PRESS 1 To book an appointment to register a birth or death
PRESS 2 Unable to access services online
(You have to press 2 rather than 1 here, as there is no longer the facility to book on-line)
• An appointment will then be made for a Registrar to call you or email you to give you a time frame that they will call back to register the death.
• You may be told this could be within the next 5 days however in most cases its within in 2 working days.
• If you haven’t had a response within 2 working days please contact us for further advice.
WHO CAN REGISTER A DEATH DURING COVID-19
• A relative.
• A person present at the death.
• A senior member of the establishment (care home) in which the death occurred.
• The person arranging the funeral.
• The funeral director
• A ‘Civil Partner’ (i.e. someone who has been through a legal ceremony of formation) can register.
Please Note – A ‘Partner’ (i.e. someone you are not legally married to) doesn’t automatically qualify to register the death as ‘Next of Kin’. A ‘Partner’ would have to qualify as the person ‘making the funeral arrangements’ or ‘present at the death’
THE REGISTRAR WILL NEED THE FOLLOWING INFORMATION
• The date and place of death.
• The full name of the deceased, and any previous or maiden names where appropriate.
• The date and place of birth of the deceased.
• The occupation and usual address of the deceased.
• If the deceased was married, or in a civil partnership, the full names, date of birth and occupation of their spouse or civil partner.
• The name and address of the person registering the death.
• If the deceased was receiving any pension or allowance from public funds, other than a state pension, please tell the registrar.
• A bank card to pay for any original certificates (£11.00 each)