01760 440269 or 01362 695458

Registration During Covid

“Our Family Taking Care of Your Family”​

Registering a Death in Norfolk During Covid-19


Registration appointments during Covid-19 can no longer be booked on-line.

Appointments need to be made through the Registration Office’s Customer Service Centre (see below)





  • A Medical Certificate (MCCD) will be issued by the deceased’s Doctor.

The Doctor, upon completion of the MCCD should email it direct to the Registration Service.

Once emailed to the Registration Service they should contact the Next of Kin to confirm they have emailed it to the Registration Office and advise you to call The Registration Office Customer Service Centre (Norfolk County Council) to request an appointment. Until the MCCD is received an appointment cannot be made.

(Either you or ourselves may need to chase the surgery for confirmation the MCCD has been sent). We will assist you if required.


  • The Hospital’s Bereavement Service’s Representative will notify you once the Medical Certificate (MCCD) has been completed and emailed to the Registration Service.
  • They will advise you to call The Registration Office Customer Service Centre (Norfolk County Council) to request an appointment.


  • If the Coroner is involved the Coroner’s Officer dealing will inform you when to contact the Registration Service
  • They will have emailed the Cause of Death document direct to the Register’s Office prior to contacting you

For all other information see Registration of a Death


The Sequence is as follows:

DIAL 0344 800 8020 – (Norfolk County Council)
PRESS 3 For enquiries relating to births, ceremonies and deaths
PRESS 1 To register a birth or a death (brief ringtone)
PRESS 1 To book an appointment to register a birth or death
PRESS 2 Unable to access services online
(You have to press 2 rather than 1 here, as there is no longer the facility to book on-line)

• An appointment will then be made for a Registrar to call you or email you to give you a time frame that they will call back to register the death.
• You may be told this could be within the next 5 days however in most cases its within in 2 working days.
• If you haven’t had a response within 2 working days please contact us for further advice.


• A relative.
• A person present at the death.
• A senior member of the establishment (care home) in which the death occurred.
• The person arranging the funeral.
• The funeral director
• A ‘Civil Partner’ (i.e. someone who has been through a legal ceremony of formation) can register.
Please Note – A ‘Partner’ (i.e. someone you are not legally married to) doesn’t automatically qualify to register the death as ‘Next of Kin’.  A ‘Partner’ would have to qualify as the person ‘making the funeral arrangements’ or ‘present at the death’


• The date and place of death.
• The full name of the deceased, and any previous or maiden names where appropriate.
• The date and place of birth of the deceased.
• The occupation and usual address of the deceased.
• If the deceased was married, or in a civil partnership, the full names, date of birth and occupation of their spouse or civil partner.
• The name and address of the person registering the death.
• If the deceased was receiving any pension or allowance from public funds, other than a state pension, please tell the registrar.
• A bank card to pay for any original certificates (£11.00 each)

SAIF’s coronavirus (Covid-19) update 130421


Government updates guidance to reflect easing of lockdown restrictions
The Government has today issued updated guidance on arranging or attending a funeral during the pandemic. The key changes, as communicated last week, apply to wakes and commemorative events like stone settings and ashes scatterings. As of yesterday (Monday, 12th April) the number of people permitted to attend such an event rose from six to 15 and this excludes anyone working. The number of mourners allowed at a funeral in England, both indoors and out, remains at a maximum of 30 people and in some instances the number will be decided by the venue’s capacity to enable social distancing. This means some funeral service venues may have to restrict services to fewer than 30 people.

Additionally, the updated guidance also contains new information about the types of venue that can host commemorative events. These include community centres, places of worship, burial grounds, cemeteries and crematoriums. Areas of exhibition centres, conference centres and holiday accommodation that are not bars and restaurants, conference halls or meeting rooms, may also be rented for this purpose.

Communal singing, with members of the congregation joining in, is now permitted at services and commemorative events that take place outdoors. Singing should not take place at indoor funeral services.

Travel from outside England to attend a funeral
Finally, people travelling from outside of England to attend a funeral must observe the following: where international travel to the UK is allowed, those who have arrived in England from countries outside the Common Travel Area (which is made up of UK, Ireland, the Channel Islands and the Isle of Man) must quarantine for 10 days since they were last in a country outside the Common Travel Area. People who have travelled to England from a country not on the travel ban list may leave their place of self-isolation in limited circumstances, including on compassionate grounds. This may include attending a funeral of a household member or a close family member, or a friend (if neither household member nor close family member can attend the funeral). Travellers must continue to self-isolate at all other times.

People who are travelling to England having been in or through any country on the travel ban list (also called the ‘red list travel ban countries’) will typically be refused entry to the UK, unless they are a British or Irish national, or have residence rights in the UK. Travellers permitted to arrive in England from a red list travel ban country must quarantine in a government-approved ‘managed quarantine hotel’ from arrival until at least 10 days have passed since they were outside the country.

Those in managed quarantine may request permission to attend the funeral of a close family member or a member of their household. If a traveller tests positive during their managed quarantine period, they are strongly advised not to attend a funeral in person and attend virtually where possible, due to the risk posed to others.

Full details of the changes can be found here.

Northern Ireland

Funeral mourner number limit updated
In Northern Ireland, there is now no fixed upper limit to the number of people allowed to attend a funeral service. Instead, numbers are decided by a risk assessment at each venue, which must be able to host mourners in a socially distanced way, complying with the two-metre rule. Pre and post-funeral gatherings are not permitted. The remains of the deceased may be taken back to private homes, but wakes are not to be held and funeral services in private homes are not to take place. Further information can be found here.


Mourner numbers to rise to 50
Scotland’s First Minister today announced a raft of changes as part of steps to ease coronavirus restrictions and move Scotland down to level 3. As of Monday, 26th April, a maximum of 50 people will be able to attend a funeral service, wake or commemorative event, providing they can do so in a physically distanced way. Alcohol can also be served at wakes from the 26th. Full information about the changes is available here.

SAIF Business Centre

National Society of Allied and Independent Funeral Directors (SAIF)

Tel: 01279 726777 or 0345 230 6777