Registration of Death
“Assisting you with every little detail”
Registration of any death must take place as soon as possible at one of the registration offices throughout the county where the death occurs.
It is necessary to make an appointment with the Registrar and you will need to take the following documents with you:
- Certificate of Cause of Death – obtained from the doctor or hospital
(if the Coroner is involved, see notes below)
- The deceased’s Birth Certificate (if available).
- The deceased’s Medical Card (if available)
We will usually make an appointment on your behalf however if you wish to make an appointment yourself you can do this online at: www.norfolk.gov.uk/births-ceremonies-and-deaths/deaths/register-a-death or by calling 0344 800 8020 (Monday to Friday 9am – 5pm) although you may be held in a queue for some while as this contact is via Norfolk County Council’s switchboard.
Expected Deaths in the Norfolk & Norwich University Hospital & Queen Elizabeth Hospital, Kings Lynn
If the death has occurred in either the NNUH or Q E Hospital the bereavement office staff will usually arrange an appointment for you to see a registrar within the hospital once a medical certificate has been issued. This is usually within five working days but sometimes can take longer.
Who can register a death
- A spouse (husband, wife civil partner), son, daughter
- Other relative
- A person present at the death.
- The manager of a residential / nursing home / hospital in which the death occurred where this is no relative able to register the death
- A person responsible arranging the funeral (not the funeral director).
- The occupier of the property where the death took place
The registrar will need the following information
- The date and place of death.
- Full name of the deceased, and any previous or maiden names if appropriate.
- The date and place of birth of the deceased.
- The occupation and usual address of the deceased.
- If the deceased was married, or in a civil partnership, the full names, date of birth and occupation of their spouse or civil partner.
- The name and address of the person registering the death.
- If the deceased was receiving any pension or allowance from public funds, other than a state pension.
What you will receive from the registrar
- A certificate for burial or cremation (Green Certificate). Please hand this to us as soon as you can.
- A standard Death Certificate (for Bank, Building Society, Private Pension, Life Insurance, Probate, Premium Bonds, National Savings, Solicitors, Shares etc.)
A Death Certificate is a certified copy of the entry in the death register. Death certificates cost £11.00 each. This fee applies on the day or at any time after the registration.
Office Opening Hours and Addresses
Breckland Business Centre, St. Withburga Lane, Dereham NR19 1FD
Mon – Fri 9.30 – 3.30
Council Offices, Market Hill, Diss IP22 4JZ
Mon – Fri 9.30 – 1.30
15 Paradise Road, Downham Market PE38 9HS
Tues only 9.30 – 4.30
Colman Road, Norwich NR4 7HG
Tues – Fri 10.00 – 4.30
Fakenham Connect, Oak St, Fakenham NR21 9SR
Thurs only 9.30 – 4.00
The Library, Tolhouse Street, Gt. Yarmouth NR30 2SH
Mon – Fri 9.30 – 4.30
Town Hall, Saturday Mkt Place, King’s Lynn PE30 5DQ
Mon – Fri 9.30 – 4.30
18 King’s Arms Street, North Walsham NR28 9JX
Tues, Thurs, Fri 9.30 – 4.30
Archive Centre, County Hall, Martineau Lane NR1 2DQ
Mon – Fri 9.30 – 4.30
Kings House, King Street, Thetford IP24 2AP
Mon – Fri 9.30 – 12.30
Tues & Wed 9.30 – 3.30
Sudden Deaths referred to the Coroner
If the death has been reported to the Coroner, the Registrar cannot complete the registration until the Coroner’s Office has issued the necessary paperwork directly to the Registration Office concerned.
The Coroner’s Office will advise you when an appointment can be made and this can be arranged by calling 0344 800 8020 (Monday to Friday 9am – 5pm) as for an expected death. When the coroner is involved it is more practical to make your appointment directly although we are happy to assist if you have any difficulties.
If a Coroner’s Inquest is deemed necessary, it is NOT necessary to register the death – this will be done directly by the Coroner following the final inquest.
The ‘Tell Us Once’ Service
The service allows you to inform central and local government services of the death at one time rather than having to write, telephone or even attend each service individually. The Tell Us Once service is free to use and can save you a great deal of time and effort.
(You will receive a reference number and contact details)
This is a service to help you with a number of central and local government department notifications, as listed below:
- Pensions & Benefits (DWP)
- Blue Badge Parking
- Council Tax
- DVLA – Driving Licence
- Inland Revenue
- Local Housing Department
- Social Services (Meals on wheels, equipment, home help)
- Electoral Services
- NHS England & Wales
- Council Housing
- War Pensions Scheme
- Tax Credits
- Civil Service Pension
- Armed Forces Pension
- Local Government Pension
The Registrar will enter the deceased’s details on the ‘Tell Us Once’ database.
You can then complete the process at home by telephone or online, using the reference number given to you by the Registrar.
To use ‘Tell Us Once’ at home, you may need the following details of the deceased;
- Date of Birth
- National Insurance number
- Driving Licence number
- Passport number
- Details of any benefits or entitlements they were receiving (eg State Pension)
- Details of any local council services they were receiving (eg Blue Badge)
- Name and address of their next of kin
- Details of any public sector or armed forces pension
- Name, address and contact details of the person or company dealing with their estate (eg executor or administrator)
More information can be found by following clicking here
Organisations you may need to contact
- Bank, Building Society
- Child’s school or Childcare provider
- Concessionary bus pass
- Credit card company
- Dentist, Doctors
- Hospital clinics
- Household insurance
- Internet provider
- Life assurance
- Motor insurance
- Motor breakdown policy
- Pension plans
- Post office
- Premium bond office / National savings and Investments
- Private health care provider
- TV licence
- Utilities (gas, electricity, water, telephone)